Refund Policy

REFUND POLICY - GRACE WINDSOR

Returns are accepted within 30 days after receipt. Return shipping costs are borne by the
customer. Returns are sent to the central warehouse in Asia.
Return Period Right of Cancellation Return Shipping
30 days 14 days Customer's cost

RETURNS ARE NOT FREE — SHIPPING COSTS

APPLY
RETURN POLICY

Can I return my order?
Yes, you can. If you are not satisfied with the ordered items, you have the option to return them
within 30 days of receipt. For the return to be accepted, the order must meet all of the following
conditions:
1. The order still contains all appropriate parts and components, and the packaging has
arrived exactly as the product.
2. Normal handling of the product is evident. Damage resulting from careless handling is
excluded.
3. Products for which hygiene is important have been properly cleaned before the start of
the return process.
4. The product defect was identified immediately after receipt.
5. We reserve the right to charge the customer for return shipping costs.
6. The return will be processed within 7 business days. If the conditions are met, it will be
officially recognized within this period.
* We reserve the right to refuse returned items if we suspect they have been used or damaged
through no fault of our own.

HOW TO RETURN THE ORDER

If your order meets the conditions above, follow the steps below to initiate the return process:
● Email: Send an email to info@gracewindsor.uk with the subject 'Return Request'.
● Information: Make sure the email contains: order number, reason for the return request,
photo of the product in case of damage, customer's first and last name, and customer
address.
● Wait: We will contact you and provide the correct return address. Do not send the product
back to the sender — wait for the return address we will send you.
● Shipping: The customer is responsible for the shipping costs of returning the product to
our central warehouse in Asia.
NEVER send the return to the sender — always wait for the return address we will
provide.

A. CANCELLATION CONDITIONS — RIGHT OF
WITHDRAWAL

The consumer has the right of withdrawal according to the following provisions, provided the
consumer is a natural person who enters into a legal transaction for purposes that are not
predominantly related to their commercial or professional activity.
Cancellation Period
Cancellation Deadline: 14 DAYS from the day on which the customer or a third party indicated
by them received the last products.
As we work with a fully automated system, orders are executed immediately after being placed.
Therefore, it is not possible to interrupt the shipping process until delivery. A refund is not
possible after the receipt of the products without them being returned.
To exercise your right of withdrawal, you must inform us (Grace Windsor) through a clear
statement (e.g., by email) of your decision to withdraw from this contract. The withdrawal is
completed when we receive the products. The return costs of the products are borne by the
buyer.
Orders in Transit
Since our products are shipped from Asia, longer transit times may occur over which we have
no control. If the products are already on their way, cancellation is not possible. Please wait until
you receive the products and then return them. You can inform us in advance about your
cancellation.
To ensure the fastest possible return, we ask that you send us a shipping confirmation as soon
as the product is returned.
Consequences of Withdrawal
What we refund What we DO NOT refund
● All payments received
● Refund within a maximum of 14 days
● By the same payment method used

● Return shipping costs
● Additional delivery costs (e.g., by
choosing a more expensive shipping
method)
● Damage caused by improper handling

* The refund is processed after the receipt and verification of the products.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN
ASIA AT THE CUSTOMER'S EXPENSE.