Average Delivery Time
- After an order is placed, it takes 1 to 3 business days to process. Processing usually takes one business day during the week, but orders placed on Friday evening or over the weekend may take slightly longer.
- Once the order is processed, it is shipped, and delivery takes an average of 4 to 7 business days.
We strive to make the purchasing and delivery process as easy as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team.
How to place an order
The purchasing process at Rosa Lusa is as simple as possible:
1. Go to the product page and add the desired item to your cart by clicking the black “Add to cart” button.
2. It is important to verify that you have selected the correct product variants. If everything is correct, click “Checkout”.
3. On the information page, enter your correct address details. Make sure all information is accurate. Once filled in, click “Continue to shipping”.
4. On the shipping page, you can review the address details you entered. Please note that shipping is completely free—we always cover shipping and delivery costs as a token of appreciation to our customers.
5. Click “Proceed to payment”.
Payment options
You can choose from several secure, SSL-encrypted payment methods:
- Credit card (AMEX, Mastercard, Maestro, Visa)
- MB WAY
- Apple Pay, Google Pay, Shop Pay.
After selecting your preferred method, click “Complete order” and you will be redirected to the selected method's page. Follow the instructions to finalize your order. If you encounter any issues, please contact us.
Shipping Costs
We cover the shipping costs for all orders. All our products are delivered directly to your doorstep—100% free, with no minimum purchase amount.
Order Shipping
Found the perfect outfit or accessory on our site? We know you’re eager to get it! That’s why we ensure your order is processed and shipped as quickly as possible.
To offer fair prices, we collect orders in batches and ship them together once the minimum required volume is reached. We appreciate your understanding and support as we work to build a better, healthier world.
Important: Like many other online stores, we are experiencing high demand, and delays may occur due to the coronavirus crisis. Please keep this in mind when placing your order. We will do our best to ship your order quickly.
Need your order shipped today?
If you want to ensure your order is shipped today, please contact us via email. Our customer service team will be happy to help find the best solution.
